Formed in 2020, Norwich City Services (NCSL) is a new company that’s wholly owned by Norwich City Council.  NCSL will be headed up by a Managing Director who will sit on the board alongside a Non-Executive Chair, a Non-Executive Director, and two councillor board members.


Working with the Council

NCSL will look and feel like any other service delivered by the council, sharing a common ethos, values and customer focus.

As public sector resources become more scarce, NCSL will support the council to meet future financial challenges while delivering first-class services.

The NCSL board of directors will set and deliver the strategic direction of the company, delivering efficient, value-for-money services while making sure all legal and regulatory obligations are met. They’ll also review the profit and loss account, balance sheet, cash flow statement and financial position on a quarterly basis.

NCSL will deliver services to a wide range of customers and service users:

  • Norwich City Council (client)
  • Council tenants
  • Commercial tenants
  • General public and residents

Transfer of service to NCSL will be phased. From April 2021 NCSL will take responsibility for environmental services and a workforce of circa 175 FTEs and grounds maintenance of 824 sites, maintaining 2,324,325 sq m of grass, 81 children’s playgrounds, 91 parks and open spaces including 1 green flag award park, 56 natural areas, 463km of street cleaning, cleaning of  6 offices, Norwich market, toilets, changing rooms and sheltered accommodation, 3 multi storey car parks and 11 surface car parks. In April 2022 a further circa 152 FTEs will transfer to NCSL to deliver property repairs and maintenance.

Support services to NCSL will be provided by Norwich City Council.